Privacy Policy

At Sandvine we are focused on establishing and maintaining integrity with our customers, partners and all those with whom we have business dealings. We respect your privacy and respect that you care how information about you is used or shared. This Privacy Policy describes the commitments of Sandvine Incorporated and the rights of our customers and visitors of our website regarding personal information. It is intended to comply fully with the applicable federal and provincial privacy legislations. In addition to this privacy policy, Sandvine may adopt additional privacy policies from time to time relating to specific types of personal information, for example employment application data which may be submitted through other sections of this web site.

This Privacy Policy also governs the behaviour of our employees acting on our behalf. All of our employees are bound by confidentiality and other agreements requiring them to protect any personal information they may access as part of their job.

Sandvine's Privacy Policy is divided into five sections:

1. Use of Personal Information
2. Gathering Personal Information
3. Disclosure of Information
4. Permission Based Email Marketing
5. Our Commitment to Privacy

 

Use of Personal Information

At Sandvine, we only gather personally identifiable information necessary to conduct our business, for the following purposes:

• To establish and maintain responsible commercial relations with you and provide you with ongoing service
• To contact interested parties about special promotions, events and product releases
• To keep interested parties up to date on industry trends
• To track the effectiveness of our marketing programs
• To assist us in understanding the needs of current and prospective customers/partners

We will identify the purposes for which the personal information is collected at or before the time that the personal information is gathered from you. Your personal information will not be used for any other purpose without your consent. Please note that when contacting interested parties, it is Sandvine's policy to provide a means of being removed from our database.

Gathering Personal Information

There are two (2) ways that Sandvine may gather personal information:

Information you give us: At Sandvine’s request or on your own, you may complete a form (electronic or other formats) that includes personal information. Examples of these forms include online Sandvine Registration, a subscription to Sandvine’s electronic newsletter, a feedback survey, and through use of targeted marketing programs such as trade shows and direct mail.

Personally identifiable information includes: names, addresses, job titles, phone numbers, fax numbers and emails. This information is stored in a secure database.

Information that is collected automatically: Sandvine may automatically collect certain personal information when you interact with our web sites in a web browser. For example, log files record basic system information. Sample automatic information includes: the Internet protocol (IP) address used to connect your computer to the Internet, login information, passwords, email addresses, and computer and connection information (i.e. browser type and version, operating system and platform, and the full URL clickstream to, through, and from our web site). This information cannot be traced back to a specific individual.

Disclosure of Information

Sandvine Incorporated does not sell, trade, or rent your personal information to others. Sandvine conducts surveys, either on-line or via telephone, fax or mail. These surveys will ask you to voluntarily update your profile in our database and /or provide us with additional demographic information. This information is used internally to enhance our product offering and customer service capabilities, and is not shared with third parties. However, a summary of this information, which indicates user trends as a whole, may be shared with third parties such as strategic partners.

Permission Based Email Marketing

Spam is unsolicited email, often of a commercial nature, sent indiscriminately to multiple mailing lists, individuals, or newsgroups. In short, spam is “junk email”. Sandvine recognizes an email as “spam” if:

• It is sent to a recipient with whom the initiator does not have an existing business relationship
• The recipient is unable to easily unsubscribe from the email list

Sandvine permits ONLY permission-based marketing practices. We practice the use of “opt-in, opt-out” email for our marketing transmissions.

Opt-in email is a web-marketing term for promotional email that recipients have previously requested. Typically web users are invited to sign up for information and updates about Sandvine. Those who have signed up have thus “opted-in”.

Opt-out email is a web marketing term for promotional email that recipients have not previously requested by signing up. For Sandvine’s email distributions, the contact’s email address must have been provided to Sandvine Incorporated by that individual via the Sandvine web site, a conference, or a trade show. Individuals who have willingly given Sandvine their contact information via these methods are automatically added to email distribution lists that benefit the individual. Although the individual is added to the email distribution list on the concept of opt-out, the individual is ALWAYS given the opportunity to easily unsubscribe – without being hassled.

Our Commitment to Privacy

We take all of the necessary precautions to ensure the safeguarding of your information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as is reasonably required.

Upon request by you, Sandvine will inform you of the existence, use and disclosure of your personal information. You may challenge the accuracy and completeness of the information, and request to have it amended as appropriate.

This privacy policy is effective March 28, 2003. It is available on-line through Sandvine's web site at www.sandvine.com. If you have any questions or concerns about your privacy, you can contact our marketing department at +1(519) 880-2250, or via email at marketing@sandvine.com, and our staff will assist you in resolving the situation. Sandvine reserves the right to change this policy at any time. All changes will be updated immediately on the Sandvine website.